We provide a highly professional, reliable and effective IT support service for small businesses in Cambridge and the surrounding area, which includes the following specialist areas;
- Windows, Macintosh & Linux desktop and laptop computers
- Wired and wireless network connections including security
- Printers, copiers and multi-function devices
- Software licensing
- On and offsite backup
- Business continuity planning and disaster recovery
- Website and email hosting
Our small business IT support services are available on an ad-hoc basis – just call when you need help and we’ll schedule an appointment, or a fully maintained service which can include preventative maintenance checks and bespoke IT support agreements which provide 24/7 support and peace of mind.
We currently enjoying working with a number of local small businesses including:
Support and maintenance agreements
Having access to the right skills at the right time can be a nightmare, especially as many small business and organisations don’t have the necessary in-house IT skills and resources. This is where Impington Computers can make a real difference, by providing you with an annual maintenance agreement which covers your computer workstations, servers, networking and connectivity, systems and services.
We provide an effective and reliable ongoing IT support service for local small businesses, with between 1 and 250 employees. An annual maintenance agreement offers the reassurance and peace of mind that experts are on hand to help if a serious problem occurs – and to offer monitoring and preventative measures to avoid such disruptions.
If your business suffers from a serious system failure, our main priority is to get your systems and users back online and operational again as quickly and seamlessly as possible.
The IT support contracts that we offer are flexible and customised to your business and its exact requirements. For example a business with a single server running multiple critical systems might require a faster response time than a business with their critical systems split out amongst multiple servers.
Our bespoke IT support packages typically include:
- Dedicated point of contact
- Out of hours contact details
- Proactive systems maintenance checks
- Telephone support
- Remote technical support
- Onsite support
- Annual IT budgeting
- Guaranteed response time
- Backup service management
- Business continuity planning and disaster recovery
- Employee computer usage policies.
The IT support maintenance agreements that we provide usually rely upon remote access being available, which enables us to carry out preventative maintenance and monitoring of your systems and services without the need to travel to your offices.
Remote IT support
We are able to setup remote access to your network and computer systems, this enables us to remotely control your equipment to carry out repairs and proactive maintenance. This is useful to provide a responsive and more efficient service to local businesses but also to support customers further afield of those which travel regularly.
Remote support is often possible using your current equipment, but can easily and affordably be setup if not. Simple and basic screen sharing services like Google+ and Skype can also be used to help us provide remote IT support.
Our customers love the peace-of-mind and responsiveness that remote support provides. We can often start investigating your problem within seconds of being notified.
We can provide your software licensing, including consolidation of multiple licenses into volume license agreements and the management of these on your behalf. Most of the major software vendors including Microsoft and Adobe offer volume or per-seat (per user/computer) software licensing programmes which can provide a number of substantial benefits including;
Volume discounts – Discounts on software purchases usually start when you buy 3+ copies of the software.
License safety – Volume licenses are usually provided and stored electronically by the software manufacturer and therefore you are able to avoid needing to carefully store and retain paper licenses, which is really useful when upgrades require proof-of-purchase.
Easier installation and management – having a single serial number for multiple computer systems means that it’s easier and to install software and manage software licenses.
Progressive – Along with volume licensing you’ll often pay a maintenance which entitles you to the latest release of each licensed products meaning you can always be up-to-date.
Education and training – when you are supplied with your volume licenses, it is common to receive free or reduced price training offers to help make the most of your software applications.
Flexibility – Volume licensing often allows for the same software to be installed in the office and on a users home computer system at the same time. You may also be entitled to use additional licenses part-way through the license period and then to true-up and the end of the term.
Protection – Strict licensing parameters offer greater protection from piracy, no matter if it’s intentional or otherwise. Spread the cost – It might be possible to spread the cost of your investment, and you’ll know each year what the licensing will cost and therefore budgeting is improved.